- Why are we having a clearance sale?
Due to business adjustments, we are currently holding a clearance sale. All items are limited stock and will be available while supplies last. Some items will not be restocked once sold out.
- Are the items brand new?
Yes, all items for sale are brand new and will undergo quality checks according to standard procedures before shipping.
- How long will it take to ship after I place my order?
Once your order is confirmed, we usually process it on the same day and arrange shipment as soon as possible.
- How long does delivery take?
Under normal circumstances, orders are expected to arrive within 2 days after shipment (actual time may vary depending on the delivery area and logistics).
- Can I cancel my order?
If your order has not yet entered the shipping process, you can contact customer service to apply for cancellation as soon as possible; after your order has been shipped, please follow the return policy procedures.
- Can I return items?
Yes. You can apply for a return within 30 days of receiving the item, provided the item is in good condition and meets the return policy requirements.
- How long does it take for a refund to arrive?
After your return is approved, the refund will usually be returned to your original payment account within 3 days. The exact arrival time may vary depending on the payment institution.
- Can clearance items be returned or exchanged?
Yes. Clearance items are also subject to the return policy published on the website. However, due to limited stock, if the item is sold out when you request an exchange, we may not be able to provide the same item; only a refund will be processed.